Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You will also need the receipt or proof of purchase.

To start a return, you can contact us at sales@isladeluna.com.au

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@isladeluna.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Please email a photo of the item to sales@isladeluna.com.au so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately we cannot accept returns on sale items, gift cards or our Tea Collection.

Please get in touch if you have questions or concerns about your specific item.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. We will email you to advise you the refund has been deposited.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@isladeluna.com.au